After using my Samsung Odyssey for 5 months, I collected informations on “how to” make it works almost flawlessly, I wanted to compile theses informations here in order to help some of the newcomers in WMR :

About Bluetooth controllers :

  • If possible, use a Bluetooth 4.0 or 4.1 usb dongle connected to a USB 2 port
  • To avoid any interferences, connect your dongle to a USB2 port of your motherboard with a short usb2 extension cable to put some distance between the USB2 port from the computer and USB3 ports or other radio stuff (Wifi..).
  • If possible, don’t mix too many devices on the same Bluetooth interface (for example : headphones + keyboard + mouse + gamepad + VR controllers all together). Bluetooth headphones aren’t recommended since they will produce latency.

<Added information from AndyCalling>

  • Using a USB3 port for the BT dongle even on an ext cable will have reduced range, as the ext wire actually conducts the interference up to your device. It is better to use the ext cable, but still not ideal. This is doable though if your PC does not have any USB2 ports.

<Added information from Thieves_are_broken>

  • if you have a generic Bluetooth adapter from eBay, and you can’t connect, replace it with a branded one.

About Headset itself :

  • Connect it to a USB3 port and be sure your USB3 port isn’t shared with another device
  • Disable in : device manager=>USB, all the USB power management features. Also, you can do it for your headset.
  • If you got some trouble with head tracking, quick comebacks to cliff house, or bluescreens then black screens, try to change for another USB3 port on your motherboard

<Added information from AndyCalling>

  • Choose a USB3 port for your headset that uses your motherboard’s main chipset USB3 ports. These will use Intel/AMD drivers. Do not use any ‘extra’ USB3 ports your motherboard may well come equipped with, such as ASMedia USB3 ports or any other company. The drivers for these are less sturdy, and I doubt the WMR sets were tested against them. They tend to crash the headset in Windows, or sometimes only in Steam, or may cause any amount of other weirdness.
  • The biggest issue for many people, though sometimes this masks a driver issue as well (see 2), is the fact that these headsets draw the max power from the USB3 port and many motherboards, even top end ones, were designed in a world where nothing much did that. VR now getting bigger may change things, but as it stands very often some or all of your USB3 ports will not work reliably at the limits of the power spec. Add in a 3m USB3 extension cable and even ports that do work can give up. The ways to solve this are as follows, in order of preference: Check to see if your mobo can increase the output voltage on some of your USB3 ports. This is sometimes called DAC-UP and the options would be in your firmware settings. Bump it up for the port concerned one unit at a time until you get full stability. OR Use a good active USB3 extension cable with a mains adapter connected, linked to an AMD/Intel only USB3 port. OR Use a good brand, powered USB3 hub connected to an AMD/Intel only USB3 port with nothing else connected to it. OR Try different AMD/Intel only USB3 ports to see if you find a good one.

For HDMI :

  • Connect to an HDMI 2.0 port (to get 90Hz, if you connect to a 1.4 port you will get a 60Hz max).
  • It’s possible to use adapters but if you have problems you should try without it.
  • To extend the lengh of your cables, many people (me included) recommend the ones from Amazon basics : USB3 extension cable and the HDMI high speed extension cable. I don’t recommend to go over 3m since I tried with an active 5m USB3 cable and a 7m shielded HDMI 2.0 cable and the Headset wasn’t detected at all…
  • Of course download and update to the latest driver (Nvidia or AMD).

Tracking in the room :

  • Avoid direct light from a lamp on the headset or controllers. If you have mounted lights on your ceiling, try to make it not looking down.
  • Don’t play in a very dark environment, the cameras will not be able to see anything.
  • If your room has 1 or several simple color walls with no furniture (in my case, a white projector screen), the cameras can struggle. In this case, you can use black tape and make some long lines (vertical and horizontal, about 8 at different heights). It works especially if your wall is white, the contrast will be strong and the tape is big enough and easy to pickup by the WMR cameras. Post-it can also improve tracking too but it shouldn’t be too small, not as good as black tape though. This trick makes my head tracking flawless.
    Here is 2 pictures showing before and after :
  • Situation where the camera may lose tracking :
  • Good tracking using black tape :
  • Keeping the same kind of light in the room helps, if you can close your curtains/blinds.
  • Don’t make your room full of reflected surfaces like mirrors, or too complex (many small objects around randomly).

If with all of this you still encounter issues you can try to :

  • Put your graphics card in stock clock mode (disable any overclock), same for your CPU
  • Disconnect any secondary screen except your main monitor, also don’t use any cable adapters (for example HDMI to DVI, Display port to DVI).
  • Disconnect the HDMI and USB cables from your headset during boot and reconnect it only after windows has started. Then wait 15-30 seconds that your system detects the headset.
    • If you have some, remove any extension cables and connect your headset directly to the computer ports (no hubs).
  • Change the USB3 port for another one on your PC (if possible, not on the same line).
  • USB3 drivers/manufacturer seems to be a sensitive problem for WMR. You can check the recommandations from Microsoft website.
  • If errors still persists, you should try to uninstall WMR portal, restart, and re-install it. In my case it solved the problem few times. No need to re-install windows, just the WMR portal is enough.

To play Steam VR games :

  • Install the Windows Mixed reality portal and Setup your room (This environment is named also cliffhouse)
  • Download and install SteamVR
  • Download on steam market the free app : Windows mixed reality for Steam VR and install it
  • Launch the WMR portal (no need to click the PLAY button)
  • Launch your game from Steam

If you wear glasses :

<Added information from AndyCalling>

  • If you need glasses in VR (may not be as necessary as you think compared to real life, so try without them), make sure you stick some kind of lens protector on them. Ideally, use contacts. If they touch the lenses in the headset they will wear a hole in the coating on the glasses and may damage the headset’s lenses especially if a bit of grit gets in there. This all goes double for non-flip sets like the Samsung one.

So far, with all theses informations, I have zero problems with my Samsung Odyssey. It was a bit trial and error sometimes to understand what was the problem, but now it works so well.

I would add the following:


The headset does use USB power and bandwidth from your PC. If your PC’s USB is being worked to capacity, this can potentially cause issues. I recommend:

  • Disable USB Selective Suspend Setting:
  1. right-click Start
  2. click Power Options
  3. click Additional Power Settings
  4. click Change plan settings
  5. click Change Advanced Power Settings
  6. find USB Settings
  7. make sure that Selective Suspend Setting is set to Disabled, not Enabled
  • Ensure that USB power saving settings in Windows Device Manager are not enabled for your USB ports:
  1. right-click the Start button and open Device Manager
  2. find your USB ports
  3. right-click and select Properties
  4. Go to Power Management
  5. make sure that options to save power are deselected (please note that it is normal that some of them will not have any checkbox for power saving settings)